Table of Contents
At Vake ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
This policy applies to all information collected through our website, application, and any related services (collectively, the "Service").
1. Information We Collect
Information You Provide
- Account Information: Name, email address, and password when you create an account
- Profile Information: Any additional information you choose to add to your profile
- Payment Information: Billing details processed by our third-party payment provider
- Communications: Messages you send to us for support or feedback
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, referring URLs
Information from Third Parties
We may receive information about you from third-party services if you choose to link them to your account (e.g., affiliate networks).
2. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
- Comply with legal obligations
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Contract: Performance of our agreement with you
- Consent: Where you have given explicit consent
- Legitimate Interests: Operating and improving our business
- Legal Obligation: Compliance with applicable laws
4. Data Sharing
We do not sell your personal data. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you authorize us to share information with third parties
Third-Party Services
Our Service may integrate with or link to third-party services. These services have their own privacy policies, and we encourage you to review them.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing and maintaining our Service
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
When you delete your account, we will delete or anonymize your personal data within 30 days, unless retention is required for legal purposes.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):
Right of Access
You have the right to request copies of your personal data that we hold.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restriction
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us at hello@vake.app. We will respond to your request within 30 days.
You also have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights.
7. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data centers with physical protections
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Transfers to countries with adequate data protection laws
- Other legally recognized transfer mechanisms
10. Changes to Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes indicates your acceptance of the updated policy.
11. Contact
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
For EU residents, you may also contact our EU representative at the address above.